LVEC Terms of Service

1. The agreement

The agreement is the Customer's approved quote, these terms, any service plan the Customer selects, and any signed change orders. If they conflict, a signed change order controls first, then these terms, then the quote. A quote can change one of these terms only by naming the section it overrides. The Customer's purchase order or vendor terms never apply, even if the Company accepts or works under them. The person approving the quote confirms they have authority to bind the Customer.

2. Term, renewal and price

Installation work lasts until it is complete and paid. Recurring services (service plans, monitoring, licenses, inspections, maintenance and extended warranty) start at go-live and run for the term in the quote, or 36 months if none is shown. The Customer's recurring price is locked for that full term. After it, the agreement renews year to year unless either party gives written notice at least 30 days before the term ends. The Company may change recurring prices only at renewal, with at least 45 days' written notice. Quotes are valid for 30 days, and material prices lock only when the Customer's deposit is paid.

3. Payment

The deposit is due when the Customer approves the quote, and the Company orders materials and schedules work after it is paid. Other invoices are due on the terms shown, or within 30 days. Recurring fees are billed annually in advance from go-live, even if shown monthly for comparison. Late balances accrue 1.5% per month (or the legal maximum, if lower), and the Customer pays the Company's collection costs and attorney fees. The Customer must dispute an invoice in writing within 10 days and pay any undisputed part on time. If the Customer is past due, the Company may pause work, monitoring and services until the account is current, and fees continue during the pause. The Company keeps all lien rights. Prices exclude taxes.

4. Cancellation and ending early

The Customer may cancel within 3 days of approval for a full refund. After that, the Customer pays for materials ordered (including restocking and non-returnable items) and labor performed, including design and engineering. If the Customer ends recurring services before the term ends, or the Company ends them because the Customer defaults, the Customer owes 95% of the remaining fees for the term. Both parties agree this is a fair estimate of the Company's losses and not a penalty. The Company may end recurring services if the Customer is more than 30 days past due or does not fix a breach within 10 days of notice. The Company may also end them for any reason on 60 days' notice and refund any unused prepaid fees.

5. Scope, site and changes

The Company performs only the work listed in the quote. The Company does not install, service or repair fire sprinkler, suppression, medical alert or vehicle alarm systems. Sprinkler inspections are done by a licensed subcontractor and are limited to inspecting and reporting. The Customer provides safe access, power, network connections, IT help and any landlord or owner approvals, and is responsible for site conditions, hidden hazards and existing wiring and networks. The Company may stop work if it finds asbestos, mold or other hazards until the Customer removes them. The Company's designs are for its own installation only. Any change to the scope needs a written change order, and electronic approval counts. Dates are estimates, and the Company is not liable for delays it does not control.

Scope and parts list. The quote's scope of work and the system functionality it describes are what the Company delivers. The parts list is the Company's planned design, not a promise of exact brands, models or quantities. The Company may use more or fewer parts, or substitute products of equal or better quality, as needed to deliver the scope and functionality described. The quoted price stays the same either way: the Customer is not charged for extra parts the Company needs to complete the scope, and is not credited for parts the Company does not need. Work outside the scope is extra and billable. This includes work the Customer adds or requests, hidden site conditions not shown in the quote, and changes required by an authority, inspector or building owner. The Company will confirm extra work in a change order, and the Customer's approval by signature, email, text or electronic approval counts. Extra work is billed at the Company's current service rate plus materials, unless the change order states a fixed price. If work is needed right away to protect safety, the building or the system, the Company may do it first and confirm it in writing afterward.

Completion. The Company will notify the Customer when the system is substantially complete, meaning it is installed and usable even if minor items remain. The Customer has 5 business days to send a written punch list. If the Customer does not, or starts using the system, the work is accepted. Minor punch items can't hold back more than the cost to finish them.

6. Equipment and warranty

Equipment belongs to the Customer once the quote is paid in full. Until then, the Company keeps a security interest in it. Risk of loss passes to the Customer on delivery. Equipment provided as part of a plan rather than sold remains the Company's property. Software is licensed under the manufacturer's terms.

The Company warrants its work and the equipment it supplies for 1 year from substantial completion. Managed and Premium plans extend this as stated in the quote (up to 3 years) while the plan is active and paid. The Company will repair or replace defective items, and that is the Customer's only remedy. Warranties do not cover misuse, damage, surges, acts of nature, work by others, the Customer's network or internet, batteries, or equipment the Company did not supply. Systems the Company takes over from another provider are accepted as-is and are covered only for what the Company later repairs or replaces. Discontinued and end-of-life products are the Customer's responsibility. If a manufacturer ends a product or service, or a carrier shuts down a network, the Customer pays for any upgrade needed to keep it working.

EXCEPT FOR THIS WRITTEN WARRANTY, THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

7. Service plans, inspections and maintenance

Plans. The Customer selects a Self-Managed, Managed or Premium plan in the quote, and the quote or the Company's plan sheet describes what it includes. Self-Managed Customers run their own system. For Managed and Premium, the Company handles the listed tasks when asked by one of the Customer's authorized contacts. The Customer must keep its authorized contact list current and tell the Company right away when someone should lose access. The Company may act on any request that appears to come from an authorized contact. Response times are targets, not guarantees. Work outside the plan is billed at the Company's service rate.

Inspections. The Company is hired to inspect, test and report on the system's condition on the day of the inspection. The Company does not guarantee that the system or property will pass any inspection or be approved by the fire marshal or any other authority. Keeping the building in compliance, and making and paying for every correction, is the responsibility of the building or property owner. Corrections are quoted separately. The Company may send reports to the authority, the Customer's insurer or the central station where required. The Company is not responsible for fines, shutdowns or fire watch costs. Inspections cover only accessible devices within the Company's scope.

Maintenance. Maintenance coverage repairs the existing hardware listed in the Customer's plan when it fails from normal use. It does not cover malicious damage, vandalism or tampering; changes required by an authority, insurer or inspector; code updates; discontinued or end-of-life equipment; acts of nature; damage from construction or other contractors; batteries; or equipment added after the plan started.

8. Monitoring, video and data

Alarm monitoring is provided by a third-party central station (currently Becklar), and the Customer agrees to its standard terms. The Customer must keep its emergency call list current. The Company and the central station do not control police or fire response. Monitoring depends on phone, internet, cellular and power service the Company does not control. The Customer pays all false alarm fines and permit fees.

The Customer owns its video and system data. The Company accesses it only to provide service or as the law requires. The Customer is responsible for using cameras and audio lawfully, posting notices, getting any required consent, and securing its own network. The Company does not guarantee any footage will be recorded or kept. When recurring services end and the Customer's account is paid, the Company hands over the Customer's admin logins and system data within 10 business days. The Customer may use the Company's designs and tools only to operate its own system.

9. The Company is not an insurer

THE COMPANY IS NOT AN INSURER. THE CUSTOMER IS RESPONSIBLE FOR INSURING ITS PEOPLE, PROPERTY AND BUSINESS. THE COMPANY'S SYSTEMS AND SERVICES REDUCE RISK BUT DO NOT GUARANTEE THAT BREAK-INS, THEFT, FIRE, SMOKE, WATER DAMAGE, INJURY OR ANY OTHER LOSS WILL BE PREVENTED OR DETECTED, OR THAT HELP WILL ARRIVE IN TIME. Any system can fail, be defeated or lose communication. The Company's prices are based on the equipment and services it provides, not on the value of the Customer's property. No sales statement or advertisement changes this. The Customer waives, and will have its insurers waive, any right of subrogation against the Company and its subcontractors.

10. Limit of liability

The Company's prices are based on the equipment and services it provides, not on the value of the property, people or business the Customer is protecting, and actual damages from a system failure would be hard to calculate. Because of this, the Customer agrees that the total liability of the Company, its subcontractors and its central station for any loss, damage or injury connected to this agreement is limited to $500, however the claim arises. This includes claims for breach of contract or warranty, strict liability, and the Company's own negligence of any kind. The $500 is agreed liquidated damages, not a penalty. The Company is not responsible for indirect, consequential or punitive damages, such as lost profits or business interruption. If the Customer would like a higher limit, the Company will quote one for an added fee in a signed rider. Claims must be brought within 1 year. This section applies to the fullest extent the law allows.

11. Indemnification

To the fullest extent the law allows, the Customer will defend, indemnify and hold harmless the Company, its owners, employees, subcontractors, central station and assigns from third-party claims, including claims by the Customer's insurers, employees and visitors, that arise from: the system failing to prevent, detect or report an event; loss or injury on the Customer's premises; the Customer's breach or non-payment; the Customer's use of video or data; site conditions or the Customer's other contractors; false alarm fines; or instructions from the Customer's authorized contacts. This does not cover damages caused by the Company's own fault where Utah law does not allow it. The Customer may not settle a claim that admits fault by the Company without the Company's written consent.

12. Selling and subcontracting

The Company may sell, assign or pledge this agreement, in whole or in part, including the right to be paid, without the Customer's consent, and will notify the Customer afterward. The buyer receives all of the Company's rights and protections. The Customer may not assign this agreement without the Company's written consent, and a sale or change of control of the Customer counts as an assignment. If the Customer sells or leaves the premises, the Customer remains responsible unless the Company approves a new occupant in writing. The Company may subcontract any part of the work, including installation, inspection, monitoring and managed services. The Company's subcontractors must be licensed and insured at limits equal to or greater than the Company's. The Company remains responsible for their work, and they share the protections in Sections 9 to 13.

13. Disputes and arbitration

The Company and the Customer will first try to resolve any dispute informally for 30 days after written notice. If that fails, ANY DISPUTE WILL BE DECIDED BY FINAL, BINDING ARBITRATION BEFORE ONE ARBITRATOR UNDER THE AMERICAN ARBITRATION ASSOCIATION'S COMMERCIAL RULES, HELD IN SALT LAKE COUNTY, UTAH. THE COMPANY AND THE CUSTOMER EACH WAIVE A JURY TRIAL AND ANY CLASS OR GROUP ACTION. Either party may use small claims court. The Company may go to court to collect unpaid amounts, enforce a lien, or protect its system access and designs. Any court case must be filed in the Third Judicial District Court for Salt Lake County or the U.S. District Court for the District of Utah. The winning party recovers its attorney fees and costs. The Federal Arbitration Act governs this section, and Utah law governs the rest of this agreement.

14. General

This is the entire agreement, and sales statements not written into the quote are not part of it. Changes must be in writing. The Company may update these terms for future quotes and renewals by posting them at www.lvec.io/terms. If any part is unenforceable, it is enforced as far as the law allows and the rest stays in effect. Not enforcing a term is not a waiver. Notices go to the addresses in the quote, and to service@lvec.io for the Company. Electronic approvals and signatures are binding. The Customer agrees the Company may record calls for quality and training. During the agreement and for 12 months after, the Customer will not hire a Company employee who worked on the Customer's account without the Company's consent. Sections 3, 4, 6 and 8 to 14 survive the end of this agreement.